Return Period
For standard, non-customized products, you may request a return within 30 days after the date the product is delivered to you, unless otherwise stated on the product page.
To start a return, you must contact us before sending the product back. Products returned without prior authorization may not be accepted or may result in delays in processing your return.
Return Eligibility
To qualify for a standard return, the product should be returned in substantially the same condition in which it was received. The product should not be damaged, modified, disassembled, or excessively used beyond what is reasonably necessary to inspect or test the product.
Where reasonably possible, please return the product with its original packaging, accessories, cables, manuals, mounting components, and other items included with the original shipment.
If an item is returned with missing components, customer-caused damage, modification, or excessive wear, the amount of the refund may be reduced to reflect the loss in value, where permitted by applicable law.
Custom, OEM and Made-to-Order Products
Products manufactured, modified, configured, branded, packaged, or otherwise customized specifically according to a customer’s requirements are generally not eligible for return or refund due to a change of mind.
This may include customized dimensions, housings, LED configurations, color temperatures, voltages, connectors, cable lengths, mounting structures, logos, labels, packaging, or other customer-specific specifications.
Damaged, Defective or Incorrect Products
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
We recommend contacting us within 7 days after delivery so that we can investigate the issue promptly. This recommended reporting period does not reduce any rights you may have under applicable consumer law.
Please provide your order number and, where reasonably necessary, photographs or videos showing the product, packaging, shipping label, or problem.
After reviewing the issue, we may offer an appropriate solution such as replacement parts, technical support, repair, replacement, or refund, depending on the circumstances.
For confirmed defects, incorrect shipments, or other errors caused by CHIEFIX, we will cover or reimburse reasonable return shipping costs where a return is required.
How to Request a Return
Before returning a product, please contact CHIEFIX at: contact@chiefix.com
Please provide your order number, the product you wish to return, and the reason for the return.
After your return request is reviewed, we will provide return instructions
Do not send products to CHIEFIX without receiving return instructions first.
This is particularly important for international returns because the return address may be different from the address printed on the original parcel.
Return Shipping Costs
If you return a standard product because you changed your mind, selected the wrong product, or no longer need the product, you are generally responsible for the return shipping cost, except where applicable law requires otherwise.
If the return is caused by a confirmed product defect, an incorrect item shipped by CHIEFIX, or another error for which CHIEFIX is responsible, we will provide an appropriate return solution and cover reasonable return shipping costs.
We recommend using a trackable shipping service when returning products. Please keep your shipping receipt and tracking information until your return has been completed.
Original Shipping Charges
For voluntary returns resulting from a change of mind, original shipping charges are generally non-refundable, except where applicable consumer law requires otherwise.
Where applicable law requires the refund of standard outbound delivery charges, CHIEFIX will comply with those requirements. Additional costs resulting from a customer’s voluntary selection of an expedited or premium shipping method may not be refundable to the extent permitted by law.
Customs Duties, Taxes and Import Charges
Customs duties, import VAT, brokerage fees, customs clearance fees, and other charges paid directly by the customer to a government authority, carrier, customs broker, or other third party are generally not collected by CHIEFIX and therefore may not be directly refundable by CHIEFIX.
Customers may need to contact the relevant customs authority, carrier, or tax authority regarding possible refunds of such charges.
Exchanges
If you need a different model, color, specification, or product, please contact us before returning your original product.
Depending on the circumstances and destination country, we may process the request as an exchange or ask you to return the original product and place a new order.
Any price difference and additional shipping charges will be communicated before the exchange is processed.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it and issue a refund.
If the order has already been shipped, the cancellation may need to be handled as a return under this Returns & Refund Policy.
Customized, OEM, made-to-order, or specially configured products may not be cancellable once design, material procurement, manufacturing, branding, or other customized work has begun.
Refused or Undeliverable Packages
If a package is returned because the customer provided an incorrect or incomplete address, refused delivery without valid reason, failed to complete required customs procedures, or failed to collect the package, additional shipping or return costs may be deducted from any refund where permitted by applicable law.
If a package is returned because of an error by CHIEFIX or the carrier, we will review the circumstances and provide an appropriate solution.
Statutory Consumer Rights
Nothing in this Returns & Refund Policy is intended to exclude, restrict, or modify rights that cannot legally be excluded or restricted under applicable consumer protection law.
Where the laws applicable to your purchase provide greater rights than this policy, those mandatory legal rights will apply.