Who we are
Our website address is: http://chiefix.com.
Information We Collect
We may collect personal information that you provide directly to us and certain information that is collected automatically when you use our website.
Depending on how you use our website, we may collect:
- Your name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address;
- Company name, if provided;
- Account username and account information;
- Order and purchase information;
- Product preferences;
- Messages submitted through contact forms;
- Customer service communications;
- Information you provide when requesting customized or OEM products;
- Other information you voluntarily provide to us.
We do not ask you to provide information that is not reasonably necessary to provide our products or services.
Account Registration
If you create an account on chiefix.com, we may collect information such as your name, email address, username, billing information, shipping information, and order history.
Your password is processed through our website account system. We do not have access to your password in plain-text form.
You are responsible for keeping your account login information confidential.
Orders and Purchases
When you place an order, we may collect and process information necessary to:
- Confirm your order;
- Process your payment;
- Arrange shipment;
- Provide tracking information;
- Handle returns, refunds, warranty claims, or customer support;
- Prevent fraudulent transactions;
- Maintain accounting and transaction records.
This may include your name, contact details, billing address, shipping address, order contents, order value, payment status, and transaction information.
Payment Information
Payments on our website may be processed by third-party payment service providers.
When you make a payment, your payment information may be submitted directly to the applicable payment service provider.
The payment provider may collect information such as:
- Cardholder name;
- Billing address;
- Payment account details;
- Transaction amount;
- Device and fraud-prevention information.
CHIEFIX generally does not receive or store your complete payment card number when payments are processed directly by an authorized third-party payment provider.
Your payment information is also subject to the privacy policy and terms of the relevant payment service provider.
Shipping and Delivery
To fulfill and deliver your order, we may share necessary personal information with shipping companies, freight forwarders, postal operators, customs service providers, or other logistics partners.
Information shared may include:
- Recipient name;
- Shipping address;
- Telephone number;
- Email address;
- Order information;
- Parcel information;
- Customs declaration information where required.
We only provide logistics partners with information reasonably necessary to arrange and complete delivery.
Contact Forms and Customer Service
When you contact us by email, website form, or other communication methods, we may collect your:
- Name;
- Email address;
- Message;
- Product inquiry;
- Order information;
- Uploaded files or specifications, if applicable.
We use this information to respond to your inquiry, provide technical support, prepare quotations, or discuss product customization.
Our website may use WordPress form plugins or similar services to process inquiries.
Custom and OEM Inquiries
If you contact CHIEFIX regarding product customization, OEM, ODM, private-label products, or technical development, we may collect information relating to your project.
This may include:
- Company information;
- Contact information;
- Product specifications;
- Drawings;
- Dimensions;
- Voltage requirements;
- Connector requirements;
- Packaging requirements;
- Branding information;
- Other technical or commercial information you provide.
We use this information only for legitimate business purposes related to evaluating, developing, quoting, producing, or supporting your requested products or services.
Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Keep shopping carts working;
- Remember account sessions;
- Remember website preferences;
- Improve website performance;
- Analyze website traffic;
- Prevent fraud and abuse;
- Support payment functionality.
Some cookies are necessary for the website to function properly.
Other cookies, such as analytics or advertising cookies, may require your consent depending on applicable law.
You can control or delete cookies through your browser settings.
Analytics
We may use third-party analytics services to understand how visitors use our website.
These services may collect information such as:
- IP address;
- Device information;
- Browser information;
- Pages viewed;
- Session duration;
- Website interactions.
Analytics providers process information according to their own privacy policies.
How We Share Personal Information
We do not sell or rent your personal information to third parties.
We may share information with service providers when necessary to operate our business.
These may include:
- Payment processors;
- Banks and financial institutions;
- Shipping and logistics providers;
- Customs service providers;
- Website hosting providers;
- Email service providers;
- IT and security providers;
- Analytics providers;
- Professional advisers;
- Government or regulatory authorities where required by law.
Service providers may only receive information reasonably necessary to perform their services.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order records: 2–5 years；
Customer account information: 2–5 years；
Customer service records: 2–5 years；
Contact form inquiries: 2–5 years；
Marketing consent records: retained until consent is withdrawn or no longer needed.
Some information may be retained for longer where required by tax, accounting, customs, fraud-prevention, legal, or regulatory obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our website;
- Our products or services;
- Payment methods;
- Shipping services;
- Technology;
- Legal or regulatory requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
Material changes may be communicated through our website or other appropriate methods where required.